How do subscriptions work?
Our subscriptions are based on the number of users. We do not limit the number of user seats.You can add users to your account at any time.
Billing is done on an annual basis with automatic renewal which can be stopped at any time.
Payment confirms your subscription, but it only begins after your training kickoff meeting date.
Can I add a collaborator uniquely for specific tasks?
Of course.The "Administrator" can assign roles to each user in his workspace.
Ezus is provided with enhanced Rights management, which allows you to distinguish the roles and rights of each team member.
To go further: here is an Article about it.
Can several people work on the database at the same time?
Yes. Ezus is a collaborative platform: several team members can work on the same projects and database at the same time, in real time.
Enhanced rights management lets you define precisely who can view and edit what, so everyone works on the same up-to-date information.
How safe is my data once in the software?
In fact, in our portfolio of over 600 agencies, we have certain customers who require confidentiality and security.
Our technical team is responsible for following GDPR guidelines and setting up processes for encrypting, backing up, and protecting your data. Storage is done on servers depending on the zone: AWS Ireland in Europe, or AWS USA in North America, for example.
For more information on the subject of confidentiality and data protection at Ezus, please contact your sales representative, who can send you our DPA (Data Processing Agreement) or SLA (Service Level Agreement).
Do I need specific skills?
Not at all.The software is designed to be as intuitive as possible.
You also get tutorials, an FAQ, and a help center with many resources. Depending on your subscription, you can also benefit from training slots with a dedicated Account Manager.
At any time you can contact support via online chat, phone, or email.
Are there any tax charges?
All prices are displayed without any VAT.
If your company is registered in France, you will be charged French VAT (20%).
If your company is registered in European Union (UE) you'll need to share your VAT number to be exempted.
All other countries are not subject to tax on our services
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