A travel agency works on its travellers' schedule. Not on its software vendor's. ⏰
For an agency based in Latin America or North America, a question asked at the start of the day reaches Paris just as the day is ending.
That's why Ezus has opened an office in Buenos Aires, which handles requests across American time zones alongside the Paris team.
The problem: time differences slow files down
The time difference doesn't block anything. It slows things down, and it's the files in progress that pay for it:
- A question asked in the morning waits until the next day for an answer.
- A quote stuck on a settings issue falls a day behind.
- The end client, meanwhile, doesn't wait. They compare, follow up, hesitate.
What changes: a team in your time zones 🌎
The Buenos Aires office handles requests during working hours in the Americas. Paris keeps covering Europe. Together, the two teams extend support coverage for clients in more than 70 countries.
Charles Gombert, co-founder and CEO of Ezus, puts it simply:
"Opening in Buenos Aires is simply about being on their time."
Why Buenos Aires
Latin America has a growing number of inbound agencies and DMCs using Ezus. Serving them from their own time zone was the logical next step.
A concrete example
👉 A Peruvian DMC is preparing a quote for a group and gets stuck on a margin setting in the early afternoon.
Before: the question goes to Paris, where it's already late. The answer arrives the next day, and the quote goes out a day late.
Now: the question reaches someone in the same time zone. The quote goes out the same day.
What you gain 🚀
- Support during your working hours, not Paris's.
- Files that move forward without waiting for the next day.
- A team that knows your market and the agencies working in it.
Working on your clients' time
Business software isn't just a product. It's also a team that's available when you need it.
With Buenos Aires, Ezus follows its clients where they work, and at the hours they work.
👉 Book a demo with our team, at a time that suits you.
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Join Ezus today
Request a demo today and discover how our software can help you reach new heights.
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